Subject: French Language Test - Aicha Abdourahim
From: Aicha Abdourahim <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 11 Jun 2019 02:57:30 -0400

| | Foreign Language Screening Test

Name | Aicha Abdourahim
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In this situation, I will first apologize to the customer for the mistake, and ask for his address once again to make sure we deliver to the right address this time and tell her to please wait while we are updating the delivery address. As the delivery guy is out for delivery I would call him to update the new address and make sure he deliver as quick as possible. To ensure the customer forget about this bad experience and make order in the future I would propose some discount to her next order.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Aicha. I'm 25 years old and I'm from Comoros islands. I'm freshly graduated in Master of Biotechnology at Noida international University. Till my master I did my whole studies in French. As I have a large background in French I have been working beside my studies as a french tutor for the past two years in India.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Un bon service client est celui qui écoute et traite les problèmes de ses clients. Un meilleur service client en plus de résoudre les problèmes de ses clients, il est à l'écoute, prends des feedbacks, et adapte ses services à la clientèle.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Je suis dévoué et motivée. Et je pense avoir les capacités pour ce travail. Je suis régulier et ponctuelle. J'aime le travail en équipe. J'aimerais mettre mes compétences au service des autres.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Le voyage le plus récent que j'ai fait était pour la ville de Chennai dans la région de Tamil Nadu en Inde. J'ai beaucoup aimé cette ville, pour son authenticité, sa culture mais surtout pour la cuisine locale. Les habitants sont très gentils et ont toujours ce sourire quand il voient un étranger. À vrai dire je ne me suis pas vraiment sentie comme un étranger. J'étais dans un quartier un peu éloigné du centre ville, les gens aiment ce réveillé tôt et commencer leurs travail. Une fois j'avais pris le bus pour aller visiter le centre ville et découvrir quelques endroits. On y trouve des centres commerciaux, des marchés et beaucoup de temples. Ce que j'ai beaucoup aimé au cours de ce voyage c'est le paysage coloré de la ville. J'ai eu la chance de tester la cuisine locale, notamment les dossa que j'ai beaucoup aimé et le biryani. Chennai est l'une de mes villes préféré en Inde parmis ceux que j'ai visiter.

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