Subject: French Language Test - Mazyambo Divine
From: Mazyambo Divine <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 11 Jun 2019 01:52:26 -0400

| | Foreign Language Screening Test

Name | Mazyambo Divine
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Hello dear customer here your favourite restaurant we apologise and once again accept our apologies
We understand that this mistake might have caused you some inconvenience
We are doing our best to service your order at a priority  and have already issued the half refund . We hope his slight discrepancy in our service will not put any strain in our relationship  .
If you want to talk to us in this regards,we will be happy to answer your concern .
once again sorry for the delay dear costumer

This’s our number
And you can also email us by this email [email-masked]

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I’m fast learner person and flexible one and punctual person
About my education I have been here in Inde since 2015 for my degree I have completed my degree in Bangalore university I have done BBA cours
For  professional I don’t have enough experience because I’m fresher but have done a internship in my country for some months like you can see in my CV

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good =bien ,bien est une chose utilisable pour combler  un besoin fondamental ou un désir
Great = genial qui dénote du genie intelligent ou formidable

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Je suis là bonne candidate pour cette position parce que je suis flexible et je m adapte facilement
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Bonjour je m’apple Divine j’étais au bas Kongo pour le vacance de la pack en 2005 c’était vraiment fabuleux j’avais vraiment aimé les temps avec mes frères eux sœur du bas Congo ils étaient très contents de me revoir a nouveau nous somme allez au marché nous avons acheté à mangé est c’était à moi de choisir ce que on allait mangé pour le déjeuner je vous dit c’était très bien et après nous sommes aller entre visite au grand parents dans une autre avenue ils étaient contents de me voir encore de nouveau

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