Subject: Portuguese Language Test - Carolina Nageishi Cardili
From: Carolina Nageishi Cardili <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sun, 9 Jun 2019 02:06:40 -0400

| | Foreign Language Screening Test

Name | Carolina Nageishi Cardili
Whats your first language | Portuguese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Hello Sir,

Sure i understand, i ill check in our sistem.
Sir I would like to apologize for the waiting time.
Our system is new and he ended up exchanging some information. I will need some information to update the system correctly
Please can you give me your address, I would like to inform you that your order is already under way and I checked with our manager will be sent a discount voucheer on your next order.

Pizza Hut, I would like to thank the choice and we are willing to make your experience always be the best.
Regards,
Pizza Hut

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Educational - Eniac College
Human Resources Management - 3nd Semester
Bussines Administration Technician - Complete
Tourism and Hospitality Technician - Complete

Professional - Administrative Assistent, Travel Consultant
Customer service, Negotiation skills and sale of packages,Consultancy, search and search of certificates and documents, issuance of certificates and documents, accounts payable and accounts receivable

Personal - Dinamic , Comunicative, Focused on results  , Office Complete adaptability, Open mind, leadership, communication, responsibility,
dedication to work and good interpersonal relationship.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Bom Serviço é aquele que só cumprimos com a nossa obbrigação ou com que o cliente nos orientou.

Otímo Serviço é quando conquistamos o clientes , com diferencial desde do atendimento até após o cumprimento do serviço, deixando o cliente mais confortavel e que o atendimento e serviço seja sempre lembrado pelo cliente para proximos serviços.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Gostaria de colaborar com o crescimento e desenvolvimento da empresa.
Irei compartilhar , opniões e desenvolvimento de novas idéias propostas e soluções.
Comunicativa com foco em resultados podendo tornar o trabalho em equipe mais produtivo.
Super flexível e adaptável a novas situações e a resoluções dela.
Buscando sempre agregrar todo o meu aprendizado para o crescimento Pessoal e Professional sempre em busca de novos conhecimentos.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

A ÍNDIA tem sido uma das mais gratificantes experiências da minha vida.
Pode participar e vivênciar  uma outra cultura , religião e mais do que isso pode trabalhar no país tem grande valor pessoal espiritual e professional.\

Índia é um lugar de muitas riquezas naturais também e sem contar na religião a gastronomia cheia de temperos naturais cores e vida.

Tem sido uma das mais enriquecedoras experiências que pude ter em vida e sou muito grata.

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