Subject: French Language Test - Mefotso Wetchoua Priscille Ornella
From: Mefotso Wetchoua Priscille Ornella <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 8 Jun 2019 11:55:15 -0400

| | Foreign Language Screening Test

Name | Mefotso Wetchoua Priscille Ornella
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Dear  customer
I’m sorry your order has not arrived yet.we had a small system inconvenience.
will you please reconfirm your delivery  address?
We will continue to speed up your order and it will be delivery to you as soon as possible.
Once again i apologiseun bonhsusj for the inconvenience

Sincerely

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I remember i have been fascinated by the process of the mind.                                                           In    2017 : 12 years higher secondary o level
In 2018:  undergraduate pharmacy
I think that i first came across the idea that belief from a system.
I was very passionate also with mechanics so i have started  some weekends classes learning manual cars and it was a very great experience.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Un bon service client implique une connaissance approfondie de votre inventaire, une expérience de vos produits et la capacité d’aider le client à faire le meilleur choix pour eux.
Un excellent service client est celui qui fait des efforts supplémentaires pour s’assurer que le client est satisfait et satisfait du produit ou du service de l’entreprise.je suis

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

J’ai les capacités  d’aborder le client de façon très naturelle et adaptée à la situation individuelle de chaque client.
Montrer au client que je le comprends parfaitement.
Je sais mettre le client en confiance.
J’ai une compétence de communication claire
Je suis très patiente et très attentive.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

J’ai eu à visiter limbé qui est l’une des villes touristiques du Cameroun,et je l’ai trouvé très belle de part ses beaux paysages et ses plages magnifiques surtout que le climat qui y règne est juste parfait.
J’ai aussi eu à visiter  le village baleng situé chez les pygmées et de là j’ai pu découvrir une variété de culture et de traditions.

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