Subject: French Language Test - Parfait Gbamele
From: Parfait Gbamele <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 7 Jun 2019 05:22:42 -0400

| | Foreign Language Screening Test

Name | Parfait Gbamele
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I Will first apologies for the delay in the delivery and let him know that I will contact the delivery person to check his position and get back to him, and then quickly call the delivery person to correct the address. Finally I will call back the customer to let him know that unfortunately we've missed the address but we have got it right and the delivery person is on his way to his residence .

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I'm from Ivory Coast (Cote d'ivoire) a French speaking country
I'm coming From a familyof 6 childrens in which I'm the fifth.
I have completed my French international baccalaureate there in Ivory Coast and my bachelor degree in India
I worked in a marketing department of a school in India, taught French and been a French translator and assistant director  in one Indian company in my country

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | La différence entre Good et great en Français est que Good est utilisé pour parler de quelque chose qui est bon et great est utilisé pour parler de quelque chose qui est super ou excellen

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Je suis bilingue .
Je suis dynamique
Je m'adapte facilement à mon environnement de travail .
J'ai une excellente aptitude d'écoute de mes interlocuteurs et de répondre à leur préoccupation
J'ai un bon esprit d'équipe

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

La ville dAbidjan(la capitale de la Côte d'ivoire)
Abidjan est une ville du littoral Atlantique sud de la Côte d'Ivoire, en Afrique de l'Ouest. C'est le principal centre urbain du pays, avec ses gratte-ciel se dressant au-dessus de la lagune Ébrié. Les sites d'intérêt modernes regroupent la Pyramide, un édifice faisant penser à une ziggourat. La cathédrale Saint-Paul est une structure inclinée rattachée à une immense croix. Des œuvres d'art, des reliques culturelles et des objets artisanaux sont exposés au musée des Civilisations de Côte d'Ivoire

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