Subject: Portuguese Language Test - Caroli Cardili
From: Caroli Cardili <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 6 Jun 2019 06:11:10 -0400

| | Foreign Language Screening Test

Name | Caroli Cardili
Whats your first language | Portuguese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Hello Sir,

Give one minute im gonna check your order,
Okay sir i find your order but our system has some problems
Can you please sharing your adress again with me for i try to confirm in our system.
Pizza hut, wish to say sorry for our mistake and your order it is on the way now, i also go confirm with our manager for send you one discount voucher for your next order.

Thank you so much for choice Pizza Hut , we always here for make your experience the best.
Please, contact us we always avaible for you!

Regards,
Pizza Hut

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Carolina Nageishi Cardili

ENIAC UNIVERSITY   Human Resources (3th Semester)
ENIAC UNIVERSITY - Bussines Administration (Complete)
ENIAC UNIVERSITY - Tourism and Hospitality

Assistent Administrative and Consultant Service, Hostess Accounts receivable and payable,
Negotiantions Skills, Consultant Service, Production, edition and searching for documents and Certificates, Organization booking and reservations, Consultant on visas and certificates process.

Office Complete, very comunicate focus on results.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Bom Atendimento ao cliente, é definido somente pela resolução de maneira eficaz do que é requerido.

Ótimo Atendimento ao cliente, é definido pela diferença no atendimento, tratamento e comunicação e suporte dado ao cliente antes durante e após a resolução do caso do cliente.
Ganhando ele como cliente regular pelo diferencial no atendimento e suporte.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Comunicativa com foco no trabalho em equipe.
Participativa para o crescimento pessoal e profissional da empresa.
Compartilhar de novas idéias, soluções e inovações para otimizar todos os setores da empresa de maneira colaborativa
Flexível e de facil Adaptabilidade para novos desafios, situações e soluções para melhor desenvolvimento seja profissional e pessoal com a empresa e equipe.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Índia,

Conhecer a índia tem sido enriquecedor,seja profissional e pessoal
podendo aprender a cada dia sobre a cultura, gastronomia , espiritulidade.
Podendo também me dar a oportunidade de melhorar a minha comunicação e a respeitar algumas diferenças sócios culturais.

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