Subject: FW: New Phone System
From: Brian Sexton <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Virat Joshi <[email-masked]>, Robert Cosgrove <[email-masked]>
Date: Wed, 5 Jun 2019 08:50:27 +0000

Hi all,

Would you be able to get the agents ready for the new phone server by following Padraig's instructions below?

Kind regards,
Brian

From: Padraig Myers
Sent: Wednesday 5 June 2019 09:45
To: Brian Sexton <[email-masked]>; Cian Callanan <[email-masked]>; CSLeads <[email-masked]>
Cc: Customer Service Tech Team <[email-masked]>
Subject: RE: New Phone System

For the outsourced office we are going to have some more instructions they will need to follow, as we will need their IT departments to install some Group Policies.
The following is what we need them to do:

  *   Install the Chrome Policy Templates https://support.google.com/chrome/a/answer/187202?hl=en
  *   Once installed add the following policies:
     *   Google/Google Chrome/URLs that will be granted access to audio capture devices without prompt: chrome-extension://ohhfjamnjdhcmfdjcamlbiocdjomgokg/*
     *   Google/Google Chrome/Content Settings/Allow pop-ups on these sites: *.viagogo.net
     *   Google/Google Chrome/Extensions/Configure extension installation whitelist: ohhfjamnjdhcmfdjcamlbiocdjomgokg
     *   Google/Google Chrome/Extensions/Configure extension, app, and user script install sources: https://cstools.viagogo.corp/*

We will follow up with the external link that they will use to download the extension

From: Brian Sexton
Sent: Wednesday 5 June 2019 09:19
To: Cian Callanan <[email-masked]<mailto:[email-masked]>>; CSLeads <[email-masked]<mailto:[email-masked]>>
Cc: Customer Service Tech Team <[email-masked]<mailto:[email-masked]>>
Subject: RE: New Phone System

Hi Cian,

Do you have a link for our external outsourced offices?

They use https://cstools.viagogo.net to access CSL.

Kind regards,
Brian

From: Cian Callanan
Sent: Tuesday 4 June 2019 17:42
To: CSLeads <[email-masked]<mailto:[email-masked]>>
Cc: Customer Service Tech Team <[email-masked]<mailto:[email-masked]>>
Subject: New Phone System

Hi all

We will be trialing the new phone system in the coming days

Can you please get your agents to install this tool

http://clickonce.viagogo.corp/AppDeploy/ViagogoPhoneClient/Prod/publish.html

It will appear as a chromeplugin in the top right of their browser -  

We will be in contact once lines are moving over - agent can still have x-lite available to them as required - no config changes required

Let us know if there's any issues installing the tool

Cian