Subject: Japanese Language Test - Sushant Chauhan
From: Sushant Chauhan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 30 May 2019 14:44:47 -0400

| | Foreign Language Screening Test

Name | Sushant Chauhan
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Realising that I've committed this blunder. I'll try to cover up the situation in the better way. I'll quickly inform the delivery person about the situation and send him to correct address. Apologizing may run the risk of getting unfavorable opinion from the customer. I have to make some excuses like traffic and accessibility to customer and probably give him a free garlic bread as an apology. My objective is to remove any misgivings or distrust the customer has towards the company. I'll still try to apologize and would be wary of my words, so as not to ruin the reputation of the firm. Learning from this incident, I'll try to be more careful from now on during my work especially when recieving orders.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I have done my matriculation and 12th(Science) from Greenway Modern School, Dilshad Garden. Then went to pursue BCA(Bachelor of computer) from JIMS, Rohini. I have also been in the school and college football clubs. Currently I am pursuing advanced Japanese. I am an outdoor guy and loves sports and love to take on new challenges. It's been 2 yrs since I've started Japanese and I've taught students while doing my intermediate level.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | この二つの違いと言えば、やっぱり程度だろうと思っております。Goodサビスでただ出された役目を果たした事ですね。一方、greatサビスでできるだけ客と接して、優れてる行動をする事。客様を満足させるほどサビス。
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | 私の場合は､新しい事を身につけるのが好きで、そして臨機応援事が出来ます。柔軟な性格も持つのも必然ですと思っております。もし、この会社に入ったら一生懸命尽くして頑張りたい。やる気を持ってる私はただ言葉では無く、行動で見せたい。人と接する事も出来ます。ですから、上の点のもとで私はこんな仕事に対して相応しい人ですかと考えております。
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | 去年夏の頃家族と故郷ヘ旅行する事にしました。子供の頃から一回も実家を見た事が無い私にとって非常に嬉しい事でした。祖父母の話を聞いた限り、豊か自然に囲まれて、山の奥にある村は正に私にとって天国のような存在でした。インドの北にある(デヘラデュン州)のある区で､その理想の国があります。電車の旅も楽しくて、周りの景色も快かった。期待から膨らんでいた私は都会で見た事が無い植物を見て喜んだ。空気は余程綺麗で、気持ち良かった。この旅からくたびれて、私達故郷ヘ着き次第涼しい空気ですっきりした。確かに便利さの面で良くないし、人も少ないし、けど透明光っていた水面を見て、そういう考えが亡くなった。都心と全く違う雰囲気の中で自然の大切さを見直した。たぶんそういう感じを感じ� �せるのはその場所は唯一です。初めて人間と自然の環境を診る上に深く感じました。食べ物と飲み物も純粋でした。村の人日とが幸せに人生をおくっていた。その旅行のうちに一生忘れられない思い出が作りました。

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