Subject: Re: LSM Joining Case Test - Ajay Thomas
From: Ajay Thomas <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 30 May 2019 04:45:18 -0400

| | LSM Joining Case Test

Name | Ajay Thomas
E-mail | [email-masked]
Phone Number | (+91) 9891961079
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 4 is the only blurb that allows the ticket to be delivered to the hotel. Other blurbs do not answer the customer's question directly. But to this Blurb 4 as well I would use some more cordial language like in Blurb 1 to assure the customer that we are fully monitoring and will do utmost to help. Another point worth adding is from Blurb 2 on e-tickets, as then the customer can take a print-out themselves.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when you help the customer with whatever service he or she immediately wants. Great customer service is when the service representative goes out of the way to help, beyond the given service and the customer later remembers and possibly thinks of using the company's services again.

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