Subject: Spanish Language Test - Simran Kazania
From: Simran Kazania <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 30 May 2019 02:12:33 -0400

Foreign Language
Screening Test

Name

Simran Kazania

Whats your first language

Spanish

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

Firstly i would apologize to the customer and then ask them the
address again and try to get it delivered as soon as possible

In
ENGLISH - Please describe your Background (Personal, Educational, Professional)
- 50 - 100 words

My name is Simran I'm currently living in Vasant
kunj , new delhi. I have just finished my post graduation in spanish and I'm a
job seeker currently. I'm a fresher.

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

Good customer service is just delivering the work
to customers whereas great customer service is to give very satisfactory
experience that makes the come to us again and again .

Please answer this
question in YOUR LANGUAGE: In 5 sentences please explain what makes you the
right candidate for customer service job.

I'm
capable of working in group where everyone is given an equal opportunity to put
their point forward.

I'm a hardworking .

I'm open to changes.

I'm a quick learner.

I work extra hard in challenging times and deliver the required work on time
.

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

In june 2018 i travelled to rishikesh with my family. The divine
vibe of the Ganges and the ghats was absolutely breathtaking. We stayed there
for 5 days. We stayed at a very beautiful villa with lush surroundings much
above the city. That place had very less network but it was worth taking a break
from the technology and outside world. I spent those 5 days in the nature's lap
and felt fresh and rejuvenating after coming back . Can't wait to visit it again
!