Subject: German Language Test - ashima khera
From: ashima khera <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 29 May 2019 05:14:48 -0400

| | Foreign Language Screening Test

Name | ashima khera
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | i have answer his or her call and i said to person who gave me a order that i am extremly very sorry for that mistake actually from my side i made a mistake from the next time that cannot happened now wait for the 20 minuts your order will be dilivered in 20 minuts for my mistake i am discussing for my manager for giving a discount.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is ashima khera.I am from new Delhi.I am 21 years old. I have done my schooling fom ST. ANDREWS SCOTS SR. SEC SCHOOL.I have done my graduation from delhi university.since 3 years i am learning german language.I have done b2.1 level from max mueller bhavan. I have done certificate cource in german language from mata sundri college(delhi university), diploma cource in german language from hansraj college(Delhi universty) and result awaited from advance diploma in german from daulat ram college.I have experienced in tech support in calling process as a sales field for 6 months.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | ich glaube dass, ist dass besser wenn firma gut kunden service

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

ich sprache in a gut weg
wenn ich verstehe kunden oder kundin besser

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

wenn ich war 9 jahre alt. ich habe mit meinen familie gegangen. und das ist wunderbar. im goa der war cusine,kino, supermarkt.

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