Subject: Re: LSM Joining Case Test - Ankit Kumar
From: Urvika Chaudhary <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>, viraat <[email-masked]>
Date: Tue, 28 May 2019 04:02:22 -0700 (MST)

Hi 

Its a ''No'' for this candidate. 

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Ankit Kumar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Tuesday, 28 May, 2019 16:04:39 
Subject: Re: LSM Joining Case Test - Ankit Kumar 

		LSM Joining Case Test 	Name 	Ankit Kumar 
E-mail 	[email-masked] 
Phone Number 	(+91) 8287689629 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Reason ,for slecting Blurb 4 cause customer is not only asking when he will get his ticket but he also want to get the ticket to his hotel as he is travelling and blurb 4 is relevent as per the customer query cause we are asking for the detail of the hotel as well as also informing him how he can also change the delivery address by going online which will be helpful for the customer.He will also get the confirmation once his ticket will be dispatch. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	According to me good customer service is where customer has suffer to get his query solve but in the end his/her query got reslove.And great customer service is where customer was not expecting his/her query to get reslove as quick as per their senario. 	

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