Subject: Re: LSM Joining Case Test - Amar Sharma
From: Amar Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 28 May 2019 06:37:30 -0400

| | LSM Joining Case Test

Name | Amar Sharma
E-mail | [email-masked]
Phone Number | (+91) 8750719854
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I think the first option is correct, why because it is informing the customer about the overall process.It indicates that whenever you will receive the tickets. You will get an email alert, also you can track  your order. It is important to varify the address before dispatching the tickets so it get deliver to the right address..
Also customer can track the process..

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The basic difference between good and great customer service is to understand the customer query as it is your own query.You have to satisfy the customer at the end of the call. First you have to listen to customer what customer is looking for and accordingly you can resolve it. You can empathazise the customer issue .

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