Subject: Re: LSM Joining Case Test - TUSHAR Singh
From: TUSHAR Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 27 May 2019 07:42:35 -0400

| | LSM Joining Case Test

Name | TUSHAR Singh
E-mail | [email-masked]
Phone Number | (+91) 9911663479
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Customer is worried about his event tickets as its not delivered and event is taking place with in a week. Customer wants his ticket to be delivered at his hotel so i think blurb 4 would be the better resolution for this scenario in which customer will get his ticket on his new address and he can mention his hotel address easily through the website as well.
Moreover, Blurp 4 is more easy to understand like all steps are mentioned like how he can change his address and how he can track his tickets.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The main difference between good and great customer service is that, in the former, you are probably only barely keeping your customers satisfied.While in the latter, you are not only keeping them satisfied - you are also keeping them loyal.

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