Subject: Spanish Language Test - Deepak Sone
From: Deepak Sone <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 27 May 2019 06:48:19 -0400

| | Foreign Language Screening Test

Name | Deepak Sone
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Well it could happen to anybody because we all are human not a  machine..
In this situation I would like to inform my manager about whole situation and try my best to assure that customer for not commiting this mistake again. I and manager shall go to the right address with that order and one complementary  pizza. And apologize for the mistake. on phone I wil say extremely sorry. Also I will    tell that customer that his next order will be totally free and will be delivered in right time. Also I will invite that customer to pizza hut and have 50 % discount..

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Deepak I live in Agra, I am 29 years old. Currently working as a tour guide. I speak Inglish,  Spanish,Italian and basic portuguese. I am passed out from the University of Delhi, professionally qualified in Foreign languages. Till now whatever i have done ! did with all dedication and love, Working harder is my hobby always I want to prove that I am perfect and dedicated. I am really talkative, positive, peacefull and loving nature guy. Worked as a tour guide in India, Nepal, Oman and Dubai ( UAE) .
My biggest achievements are -
- Being nultilingual
- guide tour with VVIP groups as The president of Ecuatorial gunea and the Miss Portugal 2017 .
I am nocturne always sleep late around 3 am in the night use thoes hours for chatting ,writting and reading.
I do not like to watch movies better i preffer wathing news, reality shows or going outstation for travel.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | buen servicio al cliente, es normal la gente no enfova en vender más y gran servicio al cliente es hacer las cosas con dedicación y alcanzar el meta y vender más productos y querer trabajar bién para la organización

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

-Soy joven un hombre fuerte, sano y dedicado a trabajar durísimo
- Tengo excelente nível en Español, Hablo, escribo y leo correcto el Español.
- Si es centro de llamadas, esty acostumbrado  a desvelarme puedo trabajar a las altas horas de la noche.
- Amo hablar con los nativos siempre lo he hecho  ,de esa manera siempre he perfeccionado mi nível de Español.
- Soy muy parlanchíny muy bueno en convencer a la gente, slempre soy humilde, paciente, dedicado, sincero ante los clientes, porque entiendo muy bien la lengua española.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

A veces viejo por Varanasi, es la India auténtica. Es considerada la ciudad mas antigua del mundo. Esta ubicada por los bancos del río Ganges. Hindúes van ahi para incinerar los cuerpos.Varanasi es famosa la ciudad por susv80 " Ghats " siginifica las escaleras sagradas.devotos bajan de los Ghats y dan dw ofrenda cono flor d lis, lámpara etc. Viajeros van ahí para ver " Arti Ganges" la ceremonia al rio Ganges realizada todos los dias. Es la ceremonia más grande de la India. Turistas viajan al Ghat Manikarnika donde se incineran los cuerpos humanos.
Caos, gente ,animales ,vehículos todo en el mismo lugar!  Les sorprende mucho a los extranjeros.
En Varanasi hay un otro lugar que de llama Sarnath significa " Sermones del Dios " ,se dice que despues de logar ilustración el Buda se marchó a Sarnath con sus 4 estudiantes y les dió sermones primera vez. Se destaca el hermoso ídolo de Buda con sus 4 estudiantes en el médio del patio. Alrededor hay ruedas de oración. Ahi van muchos Budistas que giran las ruedas y dan vueltas  alrededor de  diós.
Más hay Dhamekh stupa es la cupola que fue construida por el Rey Asoka en el siglo 3 antes de cristo, ahi dentro pueden ver nuchas cupolas grandes y pequeñas.
Hay el parque de ciervos también.

| |