Subject: Re: LSM Joining Case Test - Rohit Panchal
From: Rohit Panchal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 25 May 2019 04:36:40 -0400

| | LSM Joining Case Test

Name | Rohit Panchal
E-mail | [email-masked]
Phone Number | (91) 7042931129
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

This Blurb replies the exact information, for which the customer has contacted us.
If I have to add something it would be:
After the seller ships the tickets to your specified address, you can also download E-tickets via the  downloadable link in your Account's purchases section, which will be available after the tickets are shipped by the Seller.
Justification: If the tickets gets delayed during shipment, then Customer will be having the option to download E-ticket for the event.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service: The Service standards set by our SOPs/Guidelines in order to help the Customers for their queries/complaints/requests, so that we can help the Customer in the best possible way.
Great Customer Service: Inventing new procedures from the guidelines/SOPs or going out of the box to help the Customer in finest possible way. Another example would be, deep diving in the SOP and going a step further to solve Customer's query which will eventually maximize the Customer Obsession.

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