Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>, Zarif Khan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sat, 25 May 2019 00:28:12 -0700 (MST)

Hi Team, 

Please find the SSBS audits of the 23rd, 24th and 25th till 1.00PM. 

23rd May 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
52684 	Ahmad 	5/23/2019 8:00 	5/23/2019 8:04 	0:04:00 	Yes 	Yes 	
52722 	Pritish 	5/23/2019 17:54 	5/23/2019 18:23 	0:29:00 	Yes 	Yes 	Issue while viewing this ticket on the helpdesk portal 
52723 	Pritish 	5/23/2019 17:56 	5/23/2019 18:23 	0:27:00 	Yes 	Yes 	Issue while viewing this ticket on the helpdesk portal. 
52724 	Ashish 	5/23/2019 18:01 	5/23/2019 18:26 	0:25:00 	Yes 	Yes 	
52725 	AJ 	5/23/2019 22:04 	5/23/2019 22:09 	0:05:00 	Yes 	Yes 	
52726 	AJ 	5/23/2019 23:59 	5/24/2019 0:04 	0:05:00 	Yes 	Yes 	

24th May 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
52727 	Ahmad 	5/24/2019 8:57 	5/24/2019 8:59 	0:02:00 	Yes 	Yes 	
52728 	Tushar 	5/24/2019 13:57 	5/24/2019 14:14 	0:17:00 	Yes 	Yes 	
52729 	Tushar 	5/24/2019 13:58 	5/24/2019 14:13 	0:15:00 	Yes 	Yes 	
52730 	Ashish 	5/24/2019 14:00 	5/24/2019 14:12 	0:12:00 	Yes 	Yes 	
52731 	Pritish 	5/24/2019 14:44 	5/24/2019 15:00 	0:16:00 	Yes 	Yes 	
52732 	AJ 	5/24/2019 22:40 	5/24/2019 22:54 	0:14:00 	Yes 	Yes 	
52733 	AJ 	5/24/2019 23:36 	5/24/2019 23:39 	0:03:00 	Yes 	Yes 	

25th May 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
52734 	AJ 	5/25/2019 0:24 	5/25/2019 0:25 	0:01:00 	Yes 	Yes 	
52735 	Ahmad 	5/25/2019 9:12 	5/25/2019 9:14 	0:02:00 	Yes 	Yes 	
52736 	Ahmad 	5/25/2019 10:07 	5/25/2019 10:11 	0:04:00 	Yes 	Yes 	
52737 	Ahmad 	5/25/2019 10:09 	5/25/2019 10:10 	0:01:00 	Yes 	Yes 	
52738 	Ahmad 	5/25/2019 10:10 	5/25/2019 10:11 	0:01:00 	Yes 	Yes 	

Regards, 
Pritish Nandi