Subject: Re: LSM Joining Case Test - Shobhit Goyal
From: Shobhit Goyal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 25 May 2019 02:43:55 -0400

| | LSM Joining Case Test

Name | Shobhit Goyal
E-mail | [email-masked]
Phone Number | (+91) 8368649610
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The agent has given all the information related to the event and tickets. The seller has confirmed the tickets and they will send the tickets as soon as they receive them from the event organiser. The agent has also asked to confirm the delivery address. The customer has aked to deliver the tickets at the hotel, since the customer will be leaving the hotel in two days. I hope that the tickets are generated and delivered in the two days timeframe.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | There is a thin line that seperates a good and a great customer service. A good customer service will be helping the customer in resolving their queries. But, a great customer service will be to further ask the customer for any other issues or in any way we can assist them further. I think this is the major difference between the two.

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