Subject: Portuguese Language Test - Catarina Zuzi
From: Catarina Zuzi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 24 May 2019 08:29:26 -0400

| | Foreign Language Screening Test

Name | Catarina Zuzi
Whats your first language | Portuguese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First of all, I would apologize to the costumer as we had put the wrong address saying that:
Sir, we apologize for the inconvenience, actually we made a mistake by sending the deliver in a wrong address but as soon as possible we are going to solve this problem, if it’s possible for you to give us 30 minutes more to re-place your order and we assure you that your order will be delivered within the time given.
Sir, Can you please tell me your full address once again? And  we the pizza hut apologize for the inconvenience.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Hello, my name is Catarina Zuzi I am from Angola south of Africa, I’m 21 years old  My mother’s name is Maria Bumba and my father’s name is Tomas Zuzi , My father is a business man and my mother a doctor I have 6 siblings in which I am the first born of my parents. I am a student  of Computer Science at Manav Rachnna University.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Para mim , a diferença entre bom e Mau   Apoio ao cliente é seguinte:
Um Bom atendimento começa ja no primero contacto , ele é bem informado , ama o que faz ,ouve mas, se preocupa com os seus clientes, é gentil e um bom ouvinte é verdadeiro e responsavel.
Um Mau Atendimento , começa quando o atendendor fala muito e ouve menos,é mau formado, e inresponsavel

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1. Me Acho capacitada para o serviço;
2. Sou alguem que cumpre com os Meus objectivos;
3. Sou jovem com cheia de energia, tenho a certeza que se eu trabalhar vou dar o meu melhor;
4. Sei respeitar os meus horarios, e concerteza respeitarei os que me darem
5.Sou muito humilde e responsavel.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

No mes de Janeiro eu viajei para uma cidade da India chamodo Mnali, é uma cidade bastante fresco e bonito conheci lugares incriveis , maravilhosos , o tipo de comida, lingua a maneira como eles se vestem é tudo muito lindo fiz varias fotos, videos quando eu me encotrava la.
Rios, montanhas, casas é tudo muito bonito sem equecer da dança que eu achei lindo , visitei alguns lugares famosos, a fonte da agua que ferve naturalmente , o topo da motanha onde neva, e um mrcado incrivel. Pude tambem esquiar na neve, foi muito divertido espero voltar la mais vezes , foi uma experiencia linda

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