Subject: Re: LSM Joining Case Test - Irfan Khan
From: Irfan Khan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 24 May 2019 05:59:42 -0400

| | LSM Joining Case Test

Name | Irfan Khan
E-mail | [email-masked]
Phone Number | (+91) 9212495008
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Reason for selecting this Blurb because it contain all the details for the account where customer can make change in his/her account regarding delivery ,address change.Also it mentioned all the information which required if delivery address is not a home address.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me there is a thin layer between good and great customer service.When we are supoorting any customer and helping him regarding all the query which he or she have on the call or for today and resolve the same for him or her this should be a good customer service however if we take a few more steps where we can check the account for the customer while assisting and can give the solution for the issue which he might not facing today but may occur tomorrow so this will help the customer in future and he will countinue to use the service without any issue and contacting the support.

| |

You can edit this submission and view all your submissions easily.