Subject: Re: LSM Joining Case Test - ruchi gilani
From: ruchi gilani <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 24 May 2019 04:56:30 -0400

| | LSM Joining Case Test

Name | ruchi gilani
E-mail | [email-masked]
Phone Number | (091) 9717476063
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I would select Blurb 4 as currently address updated by the customer is her home address. Since she is travelling she will not be at her home to recieve the tickets. She wants them delivered at her hotel. So the hotel details along with address should be updated so that she recieves the ticket at her hotel.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is providing resolution to the customer however great customer service is providing first call resolution and going an extra mile for the customer so that they have a "WOW" experience.

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