Subject: Re: LSM Joining Case Test - Aaskho H
From: Aaskho H <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 24 May 2019 04:39:06 -0400

| | LSM Joining Case Test

Name | Aaskho H
E-mail | [email-masked]
Phone Number | (+91) 89292783635
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I choose this blurb because the information provided by the customer service representative gives all the detial's that will be needed for him/her.
If i was the customer itself i would also like to get the detial information like the agent have provided, as you can see in the first para the details about the ticket are clearly shown.
Sometimes the customer's don't have the knowledge about the full information that are provided, so in the second line of the blurb you can see the customer service representative mentioning the e-tickets if he/she have purchase the tickets through online.

The agent handling the customer have already provided on how to track the status in detial and even confrim if the delivery address were correct, and if there will be someone who can claim the items on the date of delivery, as the customer is travelling the agent even asked for the travel address and the dates of departure, and if the contact number is working incase of any updates.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me a good customer service is where the all the basic question and answer are being provided, where as a great customer service is where one is provided with all the information that is needed for him /her to digest .
Some customer service provider only provides the basic to that i say  good , while some provides in detail depth to that i say a great service .

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