Subject: Re: LSM Joining Case Test - Krishna Kumar Yadav
From: Krishna Kumar Yadav <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 20 May 2019 07:15:41 -0400

| | LSM Joining Case Test

Name | Krishna Kumar Yadav
E-mail | [email-masked]
Phone Number | (+91) 7503612963
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

-Blurb 2 is the most appropriate reply for the e-mail that we recieved from the customer.
-As it includes the proper reason for the customer querry about ticket delay.
-It also provides the information about e-ticket, which can be easily accessible buy the customer.
-It includes the confirmation of delivery address so the ticket also can be delivered to customer at the correct address.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is all about providing solution to the customer querry without any delay. Whether the great customer service can be explained as below,
-Listening to customer, understanding his querry and providing them respective solution as per company quidelines. Afer the customer's querry is resolved, the next step is to call him/her in order to make sure he/she is happy with the service that we provided. It develop a bonding between customer and company. In this way it help to grow customer rapidly which is very important for the company growth.

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