Subject: Re: LSM Joining Case Test - Nitin Malhotra
From: Nitin Malhotra <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 18 May 2019 05:30:35 -0400

| | LSM Joining Case Test

Name | Nitin Malhotra
E-mail | [email-masked]
Phone Number | (011) 9582717334
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As Blurb 4 is the right answer for the customer&#039;s query. Also it shows the appropriate address of the website that is related to the purchase of tickets.

Also we can provide a direct phone number to the customer for the confirmation.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | If we are only solving the query of the customer then it is good but if we are giving some additional information regarding the query then that will be great. Also ensuring that customer will not come with the same problem again once it has been solved. Also ensure that customer is happy with the solution or not. Also take the customer feed back to ensure his satisfaction regarding the solution.

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