Subject: Re: LSM Joining Case Test - Akash kumar
From: Akash kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 18 May 2019 05:21:29 -0400

| | LSM Joining Case Test

Name | Akash kumar
E-mail | [email-masked]
Phone Number | (+91) 9149307303
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I choose Blurb4 , because in this situation customer is going to travel within 2 days , so i asked all the detail from  the customer about the new address and    make him or her ensure that customer would get the tickets on time , with no issues.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

There are some situation where customer is not happy about the service , so we have to give the resolution to the customer at best possible ways,So that customer will understand the situation and arjust according to the situation , in this way it can be a great customer service , and we should always try to listen and respond the query very carefully before giving the resolution .
For me good customer service is when you try to give the correct resolution according to the situation but still customer not want to listen or not happy from the services ,so we should empatisize the customer , and give the resolution according to the situation

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