Subject: Re: Urgent Help required - Ticket #52366
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Cc: saurabh <[email-masked]>, ashish dabral <[email-masked]>
Date: Sat, 18 May 2019 01:36:04 -0700 (MST)

Hi Deeksha, 

Spoken to Ashish and as per him we only have Kulaib who we can contact for help. Saurabh sir is here and I have requested him to contact Kulaib on Watsapp. Also updating him again on the ticket status via email. 

Warm regards, 
Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "ashish dabral" <[email-masked]> 
Sent: Saturday, 18 May, 2019 13:55:17 
Subject: Re: Urgent Help required - Ticket #52366 

Hi Deeksha, 

I have already contacted Sir about this on Skype. Will get his help as soon as he comes to office. Also, we have had Krishna Prasad apart from Kulaib however he is not working with the company anymore. 

Calling Ashish to know if we have anybody else to contact to. 

Warm regards, 
Pritish 

From: "deeksha" <[email-masked]> 
To: "Pritish Nandi (LSM)" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "ashish dabral" <[email-masked]> 
Sent: Saturday, 18 May, 2019 13:32:35 
Subject: FW: Urgent Help required - Ticket #52366 

Hi Pritish, 

Saurabh is on his way to office. He can contact Kulaib on WhatsApp. Please seek his help as soon as he comes so that he can contact Kulaib to get you an answer. 
Also, do we have not someone else’s number apart from Kulaib? Can you please call Ashish and check? 

From: Helpdesk < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 18 May 2019 at 1:00 PM 
To: Mohammed Kulaib < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Urgent Help required - Ticket #52366 

Hi Kulaib, 

Hope you are doing great! 

We have received the above ticket at the helpdesk and we are not very confident about assigning this ticket. Shall we just close this ticket or do we need to assign it to some specific engineer? The ticket is unassigned now so please suggest as soon as possible. 

Note- We have also tried calling you however your number is not reachable. 

Best Regards, 

Livesalesman Team. 

	

	Helpdesk ​ 
	[ http://www.ssbs.com.sa/ ] 
	Systems of Strategic Business Solutions ‑ An AlOthman Holding Company 

	Al Othman Business Park, Prince Sultan Road, Al Jawhara, Al‑Khobar 34434, Saudi Arabia 

	F. +966‑13‑853‑4442 

	

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