Subject: Re: SSBS Audits
From: Arjun Hurry <[email-masked]>
To: Deeksha <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 17 May 2019 09:57:50 -0700 (MST)

I'm sorry - didn't know these creation requests went to the ERP group. Noted. 

-AJ 

From: "Deeksha" <[email-masked]> 
To: "arjun hurry" <[email-masked]> 
Cc: "Saurabh Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Friday, May 17, 2019 4:16:38 PM 
Subject: FW: SSBS Audits 

Arjun, why did you allocate this to the wrong team? Just yesterday, I explained that we can’t have any mistakes in SSBS and this is your second mistake in less than a week (the previous ticket about SLA violation apparently was your mistake, Pritish will send you an email explaining that). What’s happening? Because of your repetitive errors, we had to remove you from Jayway, we can’t keep removing you from processes. You are definitely smarter than this. Please pay attention and make sure that we don’t see these mistakes for you at all. 

From: Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 17 May 2019 at 3:07 PM 
To: Arjun Hurry < [ mailto:[email-masked] | [email-masked] ] >, Shakeel Ahmad Hajam < [ mailto:[email-masked] | [email-masked] ] >, Anush Saxena < [ mailto:[email-masked] | [email-masked] ] >, zarif khan < [ mailto:[email-masked] | [email-masked] ] >, ashish dabral < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: SSBS Audits 

Hi All, 

Please find the audit report of SSBS ticket's from 13th till 16th May 2019. 

@Team- We have multiple mistakes and this is serious. We are getting client complaint everyday and still we see so many issues. Please confirm your challenges so that we can collectively fix this. Mistakes will not be tolerated at any cost. 

14th May 2019 

	Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 
	52181 	Anush 	5/14/2019 8:00 	5/14/2019 8:02 	0:02:00 	Yes 	Yes 
	52228 	Ahmad 	5/14/2019 15:46 	5/14/2019 15:50 	0:04:00 	Yes 	Yes 
	52229 	Ahmad 	5/14/2019 16:09 	5/14/2019 16:13 	0:04:00 	Yes 	Yes 
	52230 	Ahmad 	5/14/2019 16:15 	5/14/2019 16:18 	0:03:00 	Yes 	Yes 
	52231 	Ashish 	5/14/2019 16:47 	5/14/2019 16:48 	0:01:00 	Yes 	Yes 
	52232 	Ahmad 	5/14/2019 18:43 	5/14/2019 18:45 	0:02:00 	Yes 	Yes 

15th May 2019 

	Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	
	52233 	AJ 	5/14/2019 20:35 	5/14/2019 20:53 	0:18:00 	Yes 	Yes 	
	52234 	AJ 	5/15/2019 1:20 	5/15/2019 1:23 	0:03:00 	Yes 	Yes 	
	52235 	Anush 	5/15/2019 7:04 	5/15/2019 7:09 	0:05:00 	Yes 	Yes 	
	52236 	Anush 	5/15/2019 8:00 	5/15/2019 8:06 	0:06:00 	Yes 	Yes 	
	52237 	Anush 	5/15/2019 8:04 	5/15/2019 8:13 	0:09:00 	Yes 	Yes 	
	52238 	Anush 	5/15/2019 8:29 	5/15/2019 8:31 	0:02:00 	Yes 	Yes 	
	52239 	Anush 	5/15/2019 8:30 	5/15/2019 8:34 	0:04:00 	Yes 	Yes 	
	52240 	Anush 	5/15/2019 8:39 	5/15/2019 8:42 	0:03:00 	Yes 	Yes 	
	52241 	Anush 	5/15/2019 8:53 	5/15/2019 8:54 	0:01:00 	Yes 	Yes 	
	52296 	Ahmad 	5/15/2019 15:00 	5/15/2019 15:00 	0:00:00 	Yes 	Yes 	
	52297 	Ahmad 	5/15/2019 15:02 	5/15/2019 15:05 	0:03:00 	Yes 	Yes 	
	52298 	Ahmad 	5/15/2019 15:12 	5/15/2019 15:21 	0:09:00 	Yes 	Yes 	
	52299 	Ahmad 	5/15/2019 15:12 	5/15/2019 15:22 	0:10:00 	Yes 	Yes 	
	52300 	Ahmad 	5/15/2019 15:30 	5/15/2019 15:31 	0:01:00 	Yes 	Yes 	
	52301 	Ahmad 	5/15/2019 15:45 	5/15/2019 15:52 	0:07:00 	Yes 	No 	Email password reset however did not reset password for Domain which was done yesterday 
	52302 	Ahmad 	5/15/2019 15:46 	5/15/2019 16:00 	0:14:00 	Yes 	No 	Email password reset however did not reset password for Domain which was done yesterday 

16th May 2019 

	Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	
	52303 	AJ 	5/15/2019 19:59 	5/15/2019 20:01 	0:02:00 	Yes 	Yes 	
	52304 	AJ 	5/15/2019 20:44 	5/15/2019 20:47 	0:03:00 	Yes 	Yes 	
	52305 	AJ 	5/16/2019 0:07 	5/16/2019 0:11 	0:04:00 	Yes 	No 	Should have sent to ERP Group 
	52306 	Ahmad 	5/16/2019 7:11 	5/16/2019 7:12 	0:01:00 	Yes 	Yes 	
	52307 	Ahmad 	5/16/2019 8:00 	5/16/2019 8:03 	0:03:00 	Yes 	Yes 	
	52308 	Ahmad 	5/16/2019 8:44 	5/16/2019 8:46 	0:02:00 	Yes 	Yes 	
	52356 	Ashish 	5/16/2019 15:14 	5/16/2019 15:19 	0:05:00 	Yes 	Yes 	
	52357 	Ashish 	5/16/2019 15:21 	5/16/2019 15:22 	0:01:00 	Yes 	Yes 	
	52358 	Ashish 	5/16/2019 15:44 	5/16/2019 15:46 	0:02:00 	Yes 	Yes 	
	52359 	Ashish 	5/16/2019 17:15 	5/16/2019 17:19 	0:04:00 	Yes 	Yes 	

Regards, 
Pritish Nandi