Subject: Re: LSM Joining Case Test - Sanyam Sharma
From: Sanyam Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 16 May 2019 06:14:20 -0400

| | LSM Joining Case Test

Name | Sanyam Sharma
E-mail | [email-masked]
Phone Number | (91) 8130461492
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have selected the first blurb because, according to me the customer executive should have to acknowledge the query of the customer before giving resolution to him/her. As mentioned in the  given blurb the executive has written the same thing just to make sure that customer is having the issue just because of the concert tickets or is there anything else, as far as resolution as concern rather than giving blunt reply to the customer regarding the dates, the executive showed empathy towards him and confirmed the customer that the event compay has finalise the order. After the empathy part CE  started with the resolution which follows all details regarding the agenda event companies follows while sending the tickets to their clients, after giving the appropriate and true statement to the customer he assured the customer not to worry about as our team is monitoring your order.

After giving assurance CE asked the customer to recall his adress details so that he can be 100% sure while sending the package to the address and after giving the whole piece of information CE assured him again that as soon as your order will be ready for the delivery you will be getting an e mail for the same.

In the end he greet the customer and end the mail in decent manner.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me there is a big difference between good and great customer service because a good customer service will make the customer happy for the services provided by the company and He/She will be satisfied with the service. As far as great customer service as concern great service will provide great results to the customer executive as well as the company too, for example :- XYZ company make video games and one of the customer is facing  crashing issue again and again because of this bug he lost all his data and he is very angry, so in this case a good CE will copy the trouble shooting steps and send it to the customer without any sympathy for the data he has lost after so much of hardwork. The fellow customer will go through the steps and recover his game while a great CE will emphathise customer for the lost and he will assure him that it wont be happening again if you will go through the given steps after giving the steps the CE will help  him to get all the lost data by his own side and in the end he will ask whether you have any other issue in the game or not and will wrap the mail with greetings.

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