Subject: German Language Test - Rajul Jain
From: Rajul Jain <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 16 May 2019 06:10:43 -0400

| | Foreign Language Screening Test

Name | Rajul Jain
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In this situation, i will apologize to the customer for not delivering the order at right place. Then, i will make sure that his/her order to be delivered as fast as possible. To maintain the image of our company, we should provide them a cashback/refund/promo offer for the next order, so that the customer can order again from Pizza Hut.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am Rajul Jain from Delhi. I live with my family including my parents, brother, sister-in-law. I have done my graduation in German language from Delhi University. I have also undergone an scholarship to Germany for a month in Hessen. I have also done two online internships, one from Internshala and second from Modlingua. I do have a positive attitude, effective co-ordination and good communication skills.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | According to me, a good customer service refers to a satisfied customer but a great service refers to a satisfied customer plus also to keep them loyal by providing correct and on time information.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1. I will give my 100% to this job.
2. I will go the extra mile to engage customers.
3. I will contribute to team effort.
4. Identify customer's needs to achieve satisfaction.
5. I will complete my targets.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I have traveled to Germany. It was the best experience of my life as i have traveled alone and it was the first time i went to a foreign country. I had faced problems but not as many because i was knowing the language and it was a great experience. Germany is a beautiful place to live, study, etc. I lived in Fulda, Hessen which is a very peaceful, beautiful, safe place and there were so many little things to love and adore them. The bus system is very punctual there. I studied at The University of Applied Sciences, it has a eye-catchy structure and a big canteen called Mensa. There is a big library also. I went to an differently able NGO, where these children work and earn money for themselves and they live there also.I also visited the catsle there, they have so ancient infrastructure. I also visited German Parliament and it was so huge and beautiful. I interacted with many native citizens and they always posses a friendly nature.

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