Subject: Fwd: LM tickets close to SLA
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "Pritish Nandi (LSM)" <[email-masked]>, "[email-masked]" <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Wed, 15 May 2019 17:50:48 +0000

Shakeel, who has been putting the phones on low volume and mute? And why? Phone will always and always remain on full volume by default.  And these LM tickets? Please see me tomorrow

Ashish and Pritish: please take care of this.

Sent from my iPhone

Begin forwarded message:

From: Arjun Hurry <[email-masked]<mailto:[email-masked]>>
Date: 15 May 2019 at 23:02:06 GMT+5:30
To: Deeksha <[email-masked]<mailto:[email-masked]>>
Subject: Re: LM tickets close to SLA

In addition, Zarif and I've been noticing this trend lately - when we come in the phone volumes are set really low (both regular phones and SSBS ones). Today, the SSBS phones were on mute, and we almost missed the 1st call from Khobar.

-AJ

________________________________
From: "arjun hurry" <[email-masked]<mailto:[email-masked]>>
To: "Deeksha" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 15, 2019 10:49:22 PM
Subject: LM tickets close to SLA

Hi Deeksha,

The tickets we discussed where the first response got very close to missing SLA:
2285
2286 (merged into 2262)

Another one (within SLA, but no response for 4 hours) - 2276

-AJ