Subject: French Language Test - Salvador Muteb
From: Salvador Muteb <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 15 May 2019 11:23:40 -0400

| | Foreign Language Screening Test

Name | Salvador Muteb
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | According to this situation, I will first of all apologise to the customer and provide another fast delivery since in the business customers are king or priority this action will help us to keep that customer also adding to that mistake can happen but it's always better to be focus and concentrate on what you're doing to avoid such kind of issues to happened in the company.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I'm the quick learner,hard worker and a team player
I completed my grade 12 in 2011 after I joined the university back home (DRC) then after 2 years I started doing business with my parents then in 2014 I went in Zambia to study English at Evlyn hone college for 6 month later on I came in India in the month of October where I learned again English at Glocal University for 6 month then I joined Sharda University in August 2015 through out my academic career I have attended many workshops and last time I was in Dubai for my internship where I did CCNA now I'm at the end of my bachelor's studies in Electronics and communication, till now I do not have any professional experience a part from what I did in the past like Business.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Selon moi la différence entre le bon service du clientèle et le plus bon service du clientèle est basé sur le plan de service, prenons le premier cas qui es le bon service du clientèle vous ne faites probablement que satisfaire vos clients et dans le deuxième cas non seulement vous ne faites probablement que satisfaire vos clients mais aussi vous les gardez également fidèles!

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ce qui me distingue en tant qu'un bon candidat au service client est que :
Je sais comment attirer la clientèle.
Je connais comment faire le marketing.
Je sais comment coulé les produits vite.
Je suis capable de convaincre beaucoup des clients à la fois.
Ma rigueur,la discipline et l'amour du travail fera de moi un bon candidat au service client.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Il est vrai que de tout le temps l'homme à besoin d'explorer le monde c'est ainsi que au mois de juin 2018 j'étais à United Arabe Emirates précisément à Sharjah ou je fais 3 mois, le but été de faire le stage et exploré cette partie là, néanmoins j'ai appris beaucoup de choses tel que la culture, le mode de vie, l'environnement, le monnaie (Dirhams )j'avoue que malgre que la vie semble être chaire coûteux néanmoins c'est un coin beau à vivre.

Parlons aussi de l'Inde en tant étranger j'ai intérêt  a explorer ce pays aussi c'est ainsi j'ai effectué plusieurs voyage entre autre à Mangolore au sud de l'Inde,à Goa toujours vers le sud, a Panjab précisément à Amristar, a Nanital, a Kerala précisément à kovalam beach, en fin j'étais à jaipur en soit je aimé explorer ce différentes ville car j'ai appris beaucoup sur le plan langue,culture,environnementale et mode de vie voilà un peut d'expérience que je vécu en effectuant des voyages.

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