Subject: Re: LSM Joining Case Test - Amit Tiwari
From: Virat Joshi <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Asfaque Ahmad <[email-masked]>
Date: Tue, 14 May 2019 08:29:27 +0000

Hi ,

Its a 'No' for this candidate

Kind regards,
Viraat
________________________________
From: Amit Tiwari <[email-masked]>
Sent: 14 May 2019 13:32
To: Saurabh Dadu; Deeksha Dadu; [email-masked]; Virat Joshi; [email-masked]; [email-masked]
Subject: Re: LSM Joining Case Test - Amit Tiwari

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Amit Tiwari
E-mail  [email-masked]
Phone Number    (+91) 8376970240
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    This is most appopriate answer for this siuation reason is that representative gave assurance to the customer for deliver to the right address and gave him a chance to update the delivery address of hotel .
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is to provide resolution and meet the expectation of the customer but great customer service is to go an extra mile by putting yourself in customer shoes and doing extraordanotry to make customer feel delighted by breaking traditional customer service rules.

You can edit this submission<https://www.jotform.com/edit/4336301284618076008?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=edit_submissions&utm_campaign=notification_email_footer_submission_links&email_type=notification> and view all your submissions<https://www.jotform.com/submissions/71642161625452?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=view_all_submissions&utm_campaign=notification_email_footer_submission_links> easily.