Subject: Fwd: sync issue
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 14 May 2019 04:09:41 +0000

Hi all,

Please read this carefully.

Sent from my iPhone

Begin forwarded message:

From: Charlotte Jansen <[email-masked]<mailto:[email-masked]>>
Date: 14 May 2019 at 09:21:26 GMT+5:30
To: lesmills <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: sync issue

Hi Level 1,

There was a Salesforce failure last night which meant that the APP wasn’t able to gain a login to the customers entitlements.  This means that for a lot of customers the App will be out of sync but scheduled classes will still play as usual.  You might hear customers reporting a red padlock on the APP, or that a class they’ve added to the timetable haven’t sync’d across.  There are a few ways to resolve:

  1.  Re-entering the password by changing the admin code on the APP
  2.  Force close the App by double clicking on the home button, swiping the Virtual App away and then re-opening the app

I imagine a lot of customers will try option 2 themselves, before contacting support, so please provide option 1 first.

Let me know if you have any questions.

Thanks

Charlotte
Charlotte Jansen | Customer Service Manager
Les Mills International | [email-masked]<mailto:[email-masked]>
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