Subject: French Language Test - Makiadi Kiese gloire
From: Makiadi Kiese gloire <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 10 May 2019 01:31:46 -0400

| | Foreign Language Screening Test

Name | Makiadi Kiese gloire
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Hello my name is glory from Pizza Hut how can I help you..can I have your name ,phone number and  location adresse   How would do like to pay okay sir i submitted your order so the pizza will be delivered in 30 minutes... after 45 minutes halo is glory how can I help you ...okay sir give me tow second to check sorry sir can i have again your adresse ...sorry sir we regret about that situation I will not happen again I will send my agent in your réel adresse in 10 minutes

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

IAM gloire makiadi kiese i Côme from DRC Congo in Africa , i did BTech
I worked at vodafone/congo as backoffice in Mobil money department
I worked in india for ambassador my task was document translate
I worked in BPO technical support and sale in French langua

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | La différence entre un bon service clientèle et un meilleur service clientèle réside dans la façon du traitement du client le bon services répond aux attentes du client correctement tandis que le meilleur cherche la satisfaction du client dans l'objectif de le fidéliser lui et son entourage  au services quotidiens
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Je pense ce qui fait de moi bon dans le poste de service client c'est ma capacité d'écoute pour comprendre rapidement le problème du client et apporter une solution dans le délai voulu ,hormis mon sens d'écoute je suis très patient et mon travail est orienté résultat
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | J'ai déjà voyagé à Dubai comme touriste j'ai vraiment aimé le pays avec une très belle ville et j'ai fait certaine connaissance à l'aéroport des hommes d'affaire et j'ai logé dans un hotel dont le service était impeccable

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