Subject: SSBS Audits - 9th May 2019
From: Pritish Nandi <[email-masked]>
To: zarif khan <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Anush Saxena <[email-masked]>, ashish dabral <[email-masked]>, Arjun Hurry <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 9 May 2019 18:29:39 -0700 (MST)

Hi Team, 

PFB the SSBS audit report till 7.00Am (10th May). 

Tiekt 	Agent 	Ticket Time 	Response Time 	SLA Met 	Assigned to correct technician? 
51998 		8:02:00 PM 	8:20:00 PM 	Yes 	Yes 
51999 		9:11:00 PM 	9:17:00 PM 	Yes 	Yes 
52000 		8:00:00 AM 	8:00:00 AM 	Yes 	Yes 
52001 		8:10:00 AM 	8:14:00 AM 	Yes 	Yes 
52041 		3:03:00 PM 	3:09:00 PM 	Yes 	Yes 
52042 	Ahmad 	3:15:00 PM 	3:16:00 PM 	Yes 	Yes 
52043 	Ahmad 	3:09:00 PM 	4:29:00 PM 	Yes 	Yes 
52044 	Ahmad 	4:09:00 PM 	4:23:00 PM 	Yes 	Yes 
52045 	Ahmad 	5:20:00 PM 	5:20:00 PM 	Yes 	Yes 
52046 	Zarif 	5:20:00 PM 	12:43:00 AM 	Yes 	Yes 

Regards, 
Pritish Nandi