Subject: Spanish Language Test - Luis Ismael García mercado
From: Luis Ismael García mercado <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 8 May 2019 13:37:55 -0400

| | Foreign Language Screening Test

Name | Luis Ismael García mercado
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would tell him that the pizza has been delivered but its taking some minutes more because theres a little problem with the traffic then i would ask him to confirm the address and correct my mistake, then i would send him a courtesy for the problem.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I have a degree in Companies management, i studied in México City in UVM Campus San Rafael, i started my career in 2014 , in the beginning of my career i made interships in two different hotels (Presidente Intercontinental Santa Fe and María Isabel Sheraton)  where i been working in the good and beverage area then i  finished my careee in december 2018, while i was studying i was working in a big Hostel in the city where i started to practice all my english knowledge, then i finished my career and i joined to the Mexican Hotels Chain Camino Real in the mexico city international airport where i worked in the reception area!

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Creo que un buen servicio consiste en unicamente hacer la tarea que tienes encomendada con tu cliente el cual sería proporcionarle lo que necesita sin transmitir algúna emoción o empatía con el mismo.

Un excelente servicio consiste en indagar en las necesidades de tu cliente para asi darle más de lo que está buscando y hacerle sentir que nos importa, este se logra llamándolo por su nombre, brindarle un saludo y estar al pendiente de el, haciéndolo sentir feliz con su compra.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Mi actitud de servicio y la empatía que tengo con  los clientes me hace un gran candidato ya que me preocupa el que estén contentos y conformes con su compra y así mismo trato de hacerlos mis colegas para sus futuras compras.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Barcelona ha sido una de las ciudades más hermosas que he visitado ya que me sorprendió la organización con la que trabaja la gente y a la vez su estilo de vida, así como la arquitectura y la cultura que guardan al ser un estado perteneciente a España en el cual manejan un idioma oficial y uno adicional que es el catalán el cual me parece una mezcla entre francés y español, así mismo el modernismo de la ciudad me ha sorprendido ya que a diferencia de mi país cuentan con procesos novedosos y sencillos, la gente es muy amable y siempre tratan bien a sus turistas y más que nada su afición por el fútbol hace que me guste más ya que me considero un amante de ese deporte !

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