Subject: Re: LSM Joining Case Test - charanjeet kaur
From: charanjeet kaur <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 7 May 2019 05:15:08 -0400

| | LSM Joining Case Test

Name | charanjeet kaur
E-mail | [email-masked]
Phone Number | (91) 8800794120
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | It is professional way to answer customer query about tickets issuance. Customer needs assurance about tickets delivery. That is given in the answer.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service includes empathising customer's situation and providing only those solutions which are related to customer's query.

Great customer service includes good customer service + giving something extra to customer like service before time, delivery of tickets at hotel or other flexible options, giving some discounts, telling them about offers.

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