Subject: Re: LSM Joining Case Test - gulzar ahmed
From: gulzar ahmed <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 6 May 2019 07:11:38 -0400

| | LSM Joining Case Test

Name | gulzar ahmed
E-mail | [email-masked]
Phone Number | (+91) 6291087312
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Because according to the customer query, cx asked to deliver the ticket to the hotel and thats the proper answer to the question.As i have selected this answer only because our first and foremost motto is to satisfy the customer for what reason they called us. Being straight forward we need to be an active listener and if we solve our customer query in a proper manner without revolving them roumd and round so then only we are making a good customer and ourself a great customer service provider.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1)Customers are never good or bad they are always great because they are the only reason why my company have hired me.So it is totally my responsiblity to deal every customer in a different manner and make them a happy customer.
2)It is totally on our hands how we treat them.
3)A customer may be an irrated customer but never a bad customer until and unless we misbehave with them.So thats why being polite and having patience an important quality that a customer service associate should have.
4)We can make a great customer only if we are  good enough to solve their query in a stipulated time.
5)Its very important to make a great customer but not an easy task, you should have multitasking abilities.

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