Subject: Fwd: Transcript of 05 May 2019 05:51:29. Operator: John. Visitor: Rain
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sun, 5 May 2019 15:19:00 +0000

Who is John on Jayway? Why were the dates of travel not filled out in the form?

We again got a client complaint because of this carelessness.

Guys, you CANNOT forget to collect and include important information like this.

Information you MUST collect and escalate:

1. Destination
2. Dates of travel ( even approximate dates are good enough)
3. Duration
4. How many people
5. Contact information, both email and phone number

@ Pritish: please speak with the team in person and make sure this does not happen again. Thanks

Sent from my iPhone

Begin forwarded message:

From: Charles Neville - JayWay Travel <[email-masked]<mailto:[email-masked]>>
Date: 5 May 2019 at 20:15:50 GMT+5:30
To: manager <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Transcript of 05 May 2019 05:51:29. Operator: John. Visitor: Rain

Hi, not for the first time salient information (like dates of travel) are left out of the lead form - meaning if our salespeople forget to check the transcript fully they might end up asking for information we should already have.

Please can you ask your operatives to take care over this?

Thanks

Charles

Begin forwarded message:

From: "'LiveChat' via Sales Forms" <[email-masked]<mailto:[email-masked]>>
Subject: Transcript of 05 May 2019 05:51:29. Operator: John. Visitor: Rain
Date: 5 May 2019 at 06:01:49 CEST
To: [email-masked]<mailto:[email-masked]>
Reply-To: [email-masked]<mailto:[email-masked]>

        [https://api.livechatinc.com/logos/5360571/0]

Chat transcript

Name: Rain

E-mail (optional):

        John    Sun, 05/05/19 03:51:29 am UTC

Hello! How may I help you?
Hi Rain

        Rain    03:52:04 am

I’m looking for an itinerary for Eastern Europe in July... and need some help

        John    03:52:25 am

Sure
Please allow me a moment to check this for you.

        Rain    03:53:22 am

I’m looking to fly into Warsaw and fly out of Sofia... and need help with internal Warsaw-Bratislava-Budapest-Belgrade-Bucharest-Sofia routing

        John    03:53:49 am

Sure, I can have an expert vacation planner get in touch with you with some options. May I know your email and phone number that we can reach you at?

        Rain    03:54:04 am

[email-masked]<mailto:[email-masked]>

        John    03:54:24 am

How many days (duration) are you planning this holiday for? Do you also know when you would want to leave?

        Rain    03:55:06 am

Will arrive in Warsaw in 29th June and leave Sofia (this can be moved a day or so) on 8th July ..

        John    03:55:25 am

May I get your full name?

        Rain    03:55:54 am

Raina

        John    03:56:24 am

Last name please ?

        Rain    03:56:30 am

Sharma

        John    03:56:47 am

How many members would there be in the travel group? Please specify if there are children travelling with you.

        Rain    03:57:40 am

2 adults plus one 10 year

        John    03:58:03 am

Great! Thank you for sharing the details. I will forward your query right away. One of our expert vacation planners get in touch with you as soon as possible.

        Rain    03:58:37 am

Sure thanks

        John    03:59:13 am

Is there anything else I can help you with?

        Rain    03:59:23 am

That’s it for now. Thank you

        John    03:59:48 am

It was nice talking to you. Have a great day, goodbye!

        Duration: 10m 20s

        Chat started on: https://jaywaytravel.com/itineraries/91/megaeurotrip/
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