Subject: Re: LSM Joining Case Test - Muskan Sahni
From: Muskan Sahni <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 4 May 2019 04:32:12 -0400

| | LSM Joining Case Test

Name | Muskan Sahni
E-mail | [email-masked]
Phone Number | (91) 9911305357
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I selected this blurb because first we have to ensure to the customer that we are here to help them. Second we are continously monitoring your order and for that we request you to double check your address to deliver the tickets at the desire place you want. We are informing them for the verificaion once the parcel of the ticket will be dispatch you can trak your order. And at last that the resolution we provided to you, we hope that it help you and we're wishing that you will have great time at Lady Gaga!
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The differnce between good and great customer service is that, we listen to the customer and providing the resolution to them so that they can be satisfied but first to be a good listener, stay more calm and make a connection with them so that they will realise that we are here to help them to provide the best resolution makes the customer service great.

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