Subject: Re: LSM Joining Case Test - Anish Nair
From: Anish Nair <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 4 May 2019 03:04:42 -0400

| | LSM Joining Case Test

Name | Anish Nair
E-mail | [email-masked]
Phone Number | (+91) 7827178367
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | In the second  senario the customer service representative has ensured the tickets would be sent on time and customer has the option to receive the tickets at a lcation convenient to him, secondly the customer also has the option to track the order  download and print an E-ticket which would add up to his convenience and he would have a hasssle free memorable experince at the lady gaga event.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good customer service - when a custommer service representative fulfils all necesary formalities and adgeres to company's customer service policies and prcedures and stays with the client in all procedures, formalities and gives ample information the customer requires from the knowledge he has it's good customer serivce.

Great Customer Service - A represntative who walks the customer through a step by step process  as per company's customer service policies and help the customer identify the the excat solutions to the issues he is facing and helps customer reslove the issue and suggests them a better solution  and communicates in an empathising manner and makes the customer extrmely comfortable is great customer serivce.

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