Subject: Re: LSM Joining Case Test - Vivek Dwivedi
From: Vivek Dwivedi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 3 May 2019 04:12:01 -0400

| | LSM Joining Case Test

Name | Vivek Dwivedi
E-mail | [email-masked]
Phone Number | (+91) 9654060717
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I choose this option as we are bound to provide good customer service. And we need to ensure that customer is getting his/her ticket for the event without any problem. If customer is travelling and unable to collect the ticket at his own address he can update his/her address where he is going to stay and he can give instruction whomsoever is leaving there to collect the tickets. Only we have to confirm to customer that the address which he is updating is correct. He can also track his delivery by the given link.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Great customer service meanse helping customer efficiently in a friendly manner. It's essential to be able to handle the issues for customer and to do your best to make them satisfied and happy. Great customer service is the only thing which  differenciate your business from your competitors. Every company wants to give good customer service but we can move from good to great by following few thisngs:
Good listening skill, acknowledgement, empathy/sympathy (as per situation), being enthusiastic over the call and good opening and closing is also very important. In my opinion these things will make the difference.

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