Subject: Re: LSM Joining Case Test - Prashant Mangla
From: Prashant Mangla <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 3 May 2019 03:55:32 -0400

LSM Joining Case
Test

Name

Prashant Mangla

E-mail

[email-masked]

Phone Number

(+91) 8929235289

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Blurb 4 has
all the necessary information, customer might be waiting for, and the weblinks
to make changes in his delivery address.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Executive who directs the user in the right
direction in early minutes of call is a good. But, the person who takes the
ownership of the call and guides the user till issue is resolved is qualified to
be a great executive.

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