Subject: Re: LSM Joining Case Test - Bhaskar Bisht
From: Bhaskar Bisht <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 3 May 2019 03:14:08 -0400

| | LSM Joining Case Test

Name | Bhaskar Bisht
E-mail | [email-masked]
Phone Number | (91) 9650349305
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The blurb is correct as there is a proper communication with the customer and we also asking  the customer to update the  address  for further updates. As a cusomer support executive the proper communication with the customer query is the first priority and having a probing and easy understanding of the customer query . In this blurb we can also ask the customer to send the address and update it by own. So it will be easy for him to get the tickets at the correct address.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer experience can be provided by everyone like a chat bot  but a great customer experience can only be  provided by changing  the customer mood with the way to represent the company in extreme manner . For example if a customer having a bad experience with the services and was in a angry mood the way we change his/ her angry mood to a smile one . To listen the customer query and giving  empathy for his/ her loss with our services. Sometimes we provides an unforgetable experience to the customers with the probing of our words to go through some extra miles that the customer appreciate your efforts . A robot can also provides a good customer service but the great customer services can be provide by the representative of the company. We  creates a delightful experience to customer with the human touch in our words or chat. By placing ourselfes in the situation of the customer. A great customer service is the one which  considered the customer query at priority first than its other benefits.

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