Subject: Re: LSM Joining Case Test - Amit Dogra
From: Amit Dogra <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 3 May 2019 02:59:00 -0400

| | LSM Joining Case Test

Name | Amit Dogra
E-mail | [email-masked]
Phone Number | (091) 8527159570
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

1.Selection is on the basis of great assurement to the  customer.
2.This blurb also shows the two different options, of ticket purchased if its e-ticket customer can immediately print it and if its not it will be delivered  in time.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Customer service,
Dealing with the queries and problems faced by customers regarding the services given by that company.

Good vs Great customer service.
1. In good customer service you have to keep customers satisfied but in great not only satisfied you also have to remain 100% loyal and assured with them.
2. In great c.s your first priority is to make customer comfortable with you , so that he\she may better explain his/her query.But in good c.s there are no priorties, just solve the problem faced by the customer.
3. A great assosciate is the one who better commuicate with the customers and their problems whereas, good assosciate just do his job.

| |

You can edit this submission and view all your submissions easily.