Subject: Re: LSM Joining Case Test - Sumant Yadav
From: Sumant Yadav <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 3 May 2019 02:55:12 -0400

| | LSM Joining Case Test

Name | Sumant Yadav
E-mail | [email-masked]
Phone Number | (91) 9811714890
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have selected this blurb 4, because as customer is asking that when his ticket will be deliver. that means he doesn't his ticket has not been shipped till now. And that's why he is asking.
But another reason is that, he is going somewhere for next two and he wants to deliver the ticket there in hotel. so in blurb 4 there is an option that provided by company that people can update their address. in fact there is also a additional information that , if customer are staying some where and that address is like a hotel or anything else, customer can update the same there to hotel staff to receive the courier on the behalf of customer.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Good customer service is, providing the same information according to the process. But Great customer service is, understanding the costumer requirement and then provide the same. if process is not having the same service the write down it, for process implementation and make a bond with customer for future aspect.

2. Good service is, resolving the customer issue according to the process. but great customer service is, going beyond the process if require and raise the question to the senior about the same, that is good for development of the process.

3. Good customer services is, making a professional approach to the customer for their requirement. But great customer service is, making so comfortable and connectable with your organisation.

4. Good customer service is, to keep organisation first rather then personal every time. But Great customer service is, to keep personal opinion first because we are working on technology so it may be possible that sometimes it's gone fail. that time it's mandatory that you can retain your customer personally and make them happy.

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