Subject: Re: LSM Joining Case Test - Nidhi Chauhan
From: Saurabh Dadu <[email-masked]>
To: Asfaque Livesalesman <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Virat Joshi <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Fri, 3 May 2019 06:21:06 +0000

Ok

Regards,

Saurabh Dadu
LiveSalesman

AI is still not a reality, typos courtesy iPhone

On 03-May-2019, at 11:45 AM, Nidhi Chauhan <[email-masked]<mailto:[email-masked]>> wrote:

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Nidhi Chauhan
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9821172289
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    The reason for selecting Blurb 4: In the content, instead of writing back unnecessary information, executive has directly asked the customer to specify the address of his stay and also advised to inform the recipient regarding the ticket delivery in case, the customer is not able to receive the ticket directly (which seems logical).

Also, in the content of Blurb 4 customer was assured to be informed through an email regarding the delivery of the ticket. That ways customer will be aware of the delivery, in case the same is not received by himself.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   A good customer service is where the customer is being responded with the concerns and queries in time
and accurate solutions. Whereas, to provide a great customer service, apart from resolving customer's queries in/on time, customer should be informed regarding the pending solutions on regular basis and he/she should also be informed in advance in case there is any delay or issue with the product/services being provided.

You can edit this submission<https://www.jotform.com/edit/4326733480383252212?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=edit_submissions&utm_campaign=notification_email_footer_submission_links&email_type=notification> and view all your submissions<https://www.jotform.com/submissions/71642161625452?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=view_all_submissions&utm_campaign=notification_email_footer_submission_links> easily.