Subject: Re: LSM Joining Case Test - Nidhi Chauhan
From: Nidhi Chauhan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 3 May 2019 02:15:49 -0400

LSM Joining Case
Test

Name

Nidhi Chauhan

E-mail

[email-masked]

Phone Number

(91) 9821172289

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

The reason
for selecting Blurb 4: In the content, instead of writing back unnecessary
information, executive has directly asked the customer to specify the address of
his stay and also advised to inform the recipient regarding the ticket delivery
in case, the customer is not able to receive the ticket directly (which seems
logical).

Also, in the content of Blurb 4 customer was assured to be informed through an
email regarding the delivery of the ticket. That ways customer will be aware of
the delivery, in case the same is not received by himself.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

A good customer service is
where the customer is being responded with the concerns and queries in time

and accurate solutions. Whereas, to provide a great customer service, apart from
resolving customer's queries in/on time, customer should be informed regarding
the pending solutions on regular basis and he/she should also be informed in
advance in case there is any delay or issue with the product/services being
provided.

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