Subject: Re: LSM Joining Case Test - faraz ahsan
From: faraz ahsan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 1 May 2019 06:09:26 -0400

| | LSM Joining Case Test

Name | faraz ahsan
E-mail | [email-masked]
Phone Number | (9) 9654475447
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have selected the above blurb because in this the representative is ensuring that he will provide the customer his tickets on time for the event and even he asked for the correct billing address so that he can deliver the event ticket to that billing address.

Apart from this  he had provided the link to the client to update his/her changes
like: Country Name , City Name

Along with this the representative also ensured that once the customer is done with the changes they will deliver the tickets to the new address as soon as possible and even the representative will provide him the tracking id through email as well as text.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer services means treating customer in friendly and helpful attitude.
Good customer services means helping customer efficiently and in friendly manner.
It's essential to be able to handle issues for the customer and to do best to ensure that they are satisfied.

Great customer services means showing the customer how important he or she is to you
and the business by interacting with he or she in friendly and positive way.I also believe the great customer services involve being an expert on the  product sold in order to help people to make good decision

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