Subject: Re: LSM Joining Case Test - Piyush Mahajan
From: Piyush Mahajan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 1 May 2019 05:38:53 -0400

| | LSM Joining Case Test

Name | Piyush Mahajan
E-mail | [email-masked]
Phone Number | (91) 8376076573
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

In this Blurb, customer service executive assuring that they will receive the tickets within the time frame by verifying the details of the communication address and he is making comfortable to the customer from his conversation.
In this they asked all the information in an appropriate manner.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Providing good customer service but delivering great service to the customer.
Good customer service executive will solve the problem of the customer but great customer service will solve the problem as well as loyal to the customer.
Good customer service executive is just doing job and meeting your customer expectation while great customer service executive willl love the job and exceeding cutomer expectation.

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